Return and Refund Policy

Return and Refund Policy

Thank you for shopping at mamoni.fun. We appreciate your business and want to ensure you have a hassle-free shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

By making a purchase on our website, you agree to the terms of this Return and Refund Policy.

1. Return Eligibility Window

You have [e.g., 7 days] from the date you received your item to request a return. If [e.g., 7 days] have gone by since your delivery, unfortunately, we cannot offer you a return, replacement, or refund.

2. Valid Reasons for Return

An item may be eligible for return only if it fulfills one or more of the following conditions:

• The product is damaged, defective, or physically broken upon arrival.

• The product is incorrect (wrong size, wrong color, or completely different item from what was ordered).

• The product is incomplete (missing parts, accessories, or freebies mentioned in the deal).

• The product does not match the specifications or description displayed on the website.

3. Conditions for Return

To ensure your return is accepted, the item must meet the following criteria:

• The item must be unused, unwashed, and in the same condition that you received it.

• The product must be in its original packaging/box with all tags, user manuals, warranty cards, and accessories intact.

• The Original Invoice / Delivery Challan must be included with the returned package.

4. Non-Returnable Items

Certain types of items cannot be returned due to hygiene, safety, or digital licensing reasons. These include:

• Innerwear, lingerie, socks, and swimwear.

• Cosmetics, perfumes, and personal care products (if the seal is broken).

• Perishable goods (food, flowers, or plants).

• Digital products, software licenses, or gift cards.

• Items purchased during a "Clearance Sale" or "Final Sale" (unless damaged upon arrival).

5. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support within the eligibility window at +8801830203055 or email us at support@mamoni.fun with your Order ID and clear photos/videos of the issue.

2. Once our team approves the return request, you can either:

   • Drop off the item at our designated office/outlet.

   • Send the item back to us via a reliable courier service to our address.

6. Refund Policy & Timelines

Once we receive your returned item, our quality control team will inspect it. We will notify you of the approval or rejection of your refund. If approved, your refund will be processed through the original method of payment within the following timelines:

• Mobile Financial Services (bKash/Nagad/Rocket): [e.g., 3-5 business days]

• Debit/Credit Cards: [e.g., 7-10 business days] (depending on your bank's policy)

• Bank Transfer: [e.g., 5-7 business days]

• Store Credit / Wallet: Instant (can be used for future purchases)

7. Shipping Costs

• If the return is due to a mistake on our part (damaged, wrong, or defective item), mamoni.fun will bear the return shipping cost or reimburse you.

• If the return is due to a change of mind (if permitted for that specific product), the customer must bear the courier/shipping charges.